Returns & Refunds - Boho by Shae

Overview

Returns & Exchanges

At Boho By Shae, every piece is thoughtfully handcrafted and many designs are one of a kind. We want you to love your purchase. If you’re not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.

Return Eligibility

To qualify for a return, items must:

Be returned within 14 days of delivery.
Be unworn, unused, and in their original condition.
Include all original packaging.
Not show signs of wear, damage, or alteration.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Earrings that have been worn.
Custom or personalized jewelry.
Clearance or final sale items.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the item and packaging. We’ll make it right as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a damaged item. We recommend using a trackable shipping service, as we cannot be responsible for packages lost in transit.

Refunds

Once your return is received and inspected, refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Questions?

If you have any questions about your order or a return, please contact us through our Contact page. We’re always happy to help.